WiFi or No WiFi? (on your smartphone)

ECAR Hot Sheet

This Tip is for those of you with the eKey software on your smartphone. And it applies across the board, whether you have an iPhone, Android, Blackberry, Windows, or any other type of smartphone.

Recently we had an agent come into our office frustrated about not being able to get the eKey software to update properly on their smartphone. We had previously tried several different things with no resolution. So we had her come in. After spending several years in Missouri, sometimes you just have to show me. 

After trying some of the same things again, we decided to delete the software and reload it. Deleting went pretty smoothly, but reloading wasn’t working. We were seeing the same type of thing that we saw when we tried to update the software. It was acting like it wasn’t connected to the Internet.

In a rare stroke of genius (if I do…

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